Forum Discussion

MasterMyDomain's avatar
MasterMyDomain
Contributor II
7 months ago

Call History Takes Hours to Update

For the last few days it has been taking a few hour after a call until it appears on the call history.  It used to take about 15 minutes.  Will this be fixed?

  • MasterMyDomain's avatar
    MasterMyDomain
    7 months ago

    The problem may have been fixed.  Last night the default 30 day report was still missing calls so I did a 120 day report and most, but not all, the missing calls from the prior 4 days appeared.  Three calls this morning all appeared on the report within 15 minutes in addition to 3 old calls that were still missing last night. 

  • MasterMyDomain's avatar
    MasterMyDomain
    Contributor II
    7 months ago

    I emailed the following info to Cox.Help@cox.com a few minutes ago. 

    These are all incoming calls from yesterday, 4/11/2024.  All times are PDT

    Received      On History

    9:26 AM        3:41 PM   6 hours 15 minutes later

    11:25 AM       has not appeared on history  21 hours after call

     4:46 PM        7:30 AM next day.  Had not appeared prior to bedtime

     4:51 PM        7:30 AM next day.  Had not appeared prior to bedtime

     5:03 PM         has not appeared on history 15 hour after call

    • Becky's avatar
      Becky
      Moderator
      7 months ago

      Thanks for your email, MasterMyDomain. We'll get to the bottom of this for you!

      • MasterMyDomain's avatar
        MasterMyDomain
        Contributor II
        7 months ago

        The problem may have been fixed.  Last night the default 30 day report was still missing calls so I did a 120 day report and most, but not all, the missing calls from the prior 4 days appeared.  Three calls this morning all appeared on the report within 15 minutes in addition to 3 old calls that were still missing last night. 

  • CurtB's avatar
    CurtB
    Valued Contributor III
    7 months ago

    My Call History updated for an outgoing call in 8 minutes.

      An incoming call updated Call History in 13 minutes.

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    7 months ago

    Hi, there. I sincerely apologize for the delay with the call history. I am glad to look into it for you. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.

    • MasterMyDomain's avatar
      MasterMyDomain
      Contributor II
      7 months ago

      It will take awhile.  Received a call 10 minutes ago but did not answer it and I want to report how long it took to appear on the call history.  An earlier call was about 2 hours ago but I don't have the exact time.