Forum Discussion

MasterMyDomain's avatar
MasterMyDomain
Contributor II
8 months ago

Call History Takes Hours to Update

For the last few days it has been taking a few hour after a call until it appears on the call history.  It used to take about 15 minutes.  Will this be fixed?
  • MasterMyDomain's avatar
    MasterMyDomain
    8 months ago

    The problem may have been fixed.  Last night the default 30 day report was still missing calls so I did a 120 day report and most, but not all, the missing calls from the prior 4 days appeared.  Three calls this morning all appeared on the report within 15 minutes in addition to 3 old calls that were still missing last night. 

ChrisJ2's avatar
ChrisJ2
Moderator
8 months ago

Hi, there. I sincerely apologize for the delay with the call history. I am glad to look into it for you. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.

  • MasterMyDomain's avatar
    MasterMyDomain
    Contributor II
    8 months ago

    It will take awhile.  Received a call 10 minutes ago but did not answer it and I want to report how long it took to appear on the call history.  An earlier call was about 2 hours ago but I don't have the exact time.