Call History Not Working
Call history displays the headings but no calls are listed under it. It was OK about 4 hours ago.
Forum Discussion
While you're at it, you might also include that the Call History download function doesn't work either. I sent this heads-up email about it to Cox last night.
I tried downloading call records from the All tab. The downloaded file was empty and call records in the All tab were cleared to a blank screen until a different tab was selected, Days was changed, or some other event caused the same 18 rows to be displayed again.
I received this reply from Cox.
Is this issue with the audio not playing on all recordings you tried to download or a specific recording?
Until this Cox reply, there had been absolutely no mention of "audio" or "recordings" anywhere in the conversation. This sounds more like a reply to a DVR issue than to Call History. I suggested the Cox rep stopped reading at "downloading". They didn't like that.
Curt, I apologize that the response was not what you expected. I see the email and it looks like the agent understood the problem as downloading voicemails rather than the call log. I appreciate your feedback and will pass along this info too.
No need for an apology. It didn't change my opinion of that individual.
