Forum Discussion

vbnatsfan's avatar
vbnatsfan
New Contributor II
5 years ago

You may be experiencing impacts in your neighborhood.......what?

So, I've noticed Cox Bucket Trucks in the neighborhood the last few days (and sporadic drops in service). Now I get this popup on my account "We've seen an increase in internet traffic as people ha...
bad service
connection issues
cox coxsupport
Bruce's avatar
Bruce
Honored Contributor III
5 years ago
In the meantime, here are a few things you can do."

I'm curious what Cox recommends during our "frustration."

"Best possible experience."  Yeah, this is what you'd want to hear.  Will we pay our bill?  Well, we'll try to give Cox our best possible experience.

WishIHadInterne's avatar
WishIHadInterne
New Contributor II
5 years ago

Yep. They want to be paid, but they don’t want to provide the service. If you ask for help they say they can send a technician to see what’s the problem, but that will run you an extra $75. Pay you more to receive the services I am paying for? Makes sense.