Forum Discussion
BTW, I did see the moderator post: "Once the transition is completed to Yahoo you can update your POP3 settings listed here https://help.yahoo.com/kb/pop-access-settings-instructions-yahoo-mail-sln4724.html or if you use IMAP here https://help.yahoo.com/kb/devices-sln3697.html"
I did try these settings (B4 this post) to no avail. It was item 2 with which I was seeking service from yahoo when I keep getting disconnected (see: Yahoo Email Transition Issue #1)
PSS -> The above are general Yahoo help documents. I think Cox should have negotiated for Yahoo to post a specific Help section for this migration too. (The FAQs from Cox have been little help to date.)
- DannyS8 months agoModerator
Hello OkieG8r, sorry to hear about the concerns regarding your transfer of your email account over to Yahoo's servers. We will be happy to relay your feedback regarding your concerns. Maybe something can be added that can help customers find more information about the transfer easier. As of right now, there is a link that can help answer this questions on our site https://www.cox.com/residential/support/completing-the-transition-to-yahoo.html. If still needing assistance with setting up your third-party clients. You can always visit help.yahoo.com or call Yahoo Support at 1-866-562-7250 for help. If we can assist with any other questions or concerns regarding your service. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.
- OkieG8r8 months agoNew Contributor II
Thanks, Danny. Unfortunately, I've tried to call yahoo three times, each time being disconnected at some point in the call. I'll revisit everything this weekend.
- ColleenD8 months agoModerator
I hope you can get this sorted. As employees we are also going through the same transition, so I understand. I can't speak to any official process Yahoo might recommend since once the email account(s) transition they are beyond our scope of support. I do know that the Yahoo Mail app lists all accounts once they have each been added.
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