Forum Discussion

ChrisB's avatar
ChrisB
Community Manager
11 months ago

Yahoo Email Transition - Links & Resources

Hi All,

We've pulled together a list of the most helpful threads you've posted related to the Cox.net email move to Yahoo. Thanks to our community members for sharing your tips and tricks!

Also, just a quick note, not all customers and email accounts are being transitioned at the same time.  You will receive emails from Cox in advance to let you know about your email moving to Yahoo. When your email is ready to make the move, you will receive an email from Yahoo with instructions on how to do so. 

If you have multiple email addresses, each of them will receive their own individual instructions when they are ready to move.

On to the Topics!

MacMail - Yahoo Email Setup as documented by tkaz 

MacOS Mail App Setup as documented by @Lyndonb95

Outlook 365 Setup for Mac Users as documented by tkaz 

Yahoo Email Transition - iPhone Setup as documented by MangoMan 

Check Here if You're Missing Folders in Outlook, discussion by SteveK08 

Thunderbird Settings as documented by Waleee

In addition to the threads above, be sure to check out https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html

Thanks!

email
macmail
outlook
Outlook 365
thunderbrid
Yahoo
  • Cndyshops2's avatar
    Cndyshops2
    New Contributor II
    10 months ago

    Chris,

    I received one email with instructions and links to switch my email over to Yahoo. I’m have an issue with all the personal information being asked for. 
    social security number, credit card with pin, bank routing information, etc.  Why is this necessary or is it a scam? I’ve had my three Cox email addresses for almost 40 years so you can imagine I’m a little upset with this change. 

    • ColleenD's avatar
      ColleenD
      Moderator
      10 months ago

      Cndyshops2 

      Thanks for your post. It sounds like the email you received is fraudulent, as your personal information and credit card are not needed for the transition. 

      As long as you can still sign in at https://myemail.cox.net/ and see your inbox, your email has not transitioned. When it does, when you sign in at https://myemail.cox.net/ instead of your inbox, you will see an announcement that your mailbox has moved and be directed to the Yahoo mail page. 

       

       

      • Cndyshops2's avatar
        Cndyshops2
        New Contributor II
        10 months ago

        Thank you Colleen. I will keep checking for the transition. 

  • Batman's avatar
    Batman
    New Contributor
    8 months ago

    The last of my Cox emails have moved to Yahoo. This is the largest and I can get my emails online through Yahoo mail

    I moved my other emails to my Android phone,  IMAP,  but i can't set up the last one, my default account. I get this error whenever I try. All settings are correct. 

    "Couldn't verify account

    The username or password is incorrect or POP3/IMAP access isn't turned on for this account. Check your email account settings on the web..."

    Where is this setting?

    Thanks

     

     

     

  • iggyaz's avatar
    iggyaz
    New Contributor II
    7 months ago

    Transiting from Cox to Yahoo Email was time consuming and difficult.
    I guess if we leave Cox we lose the email addresses  totally.
    I have heard they will keep email open for you after you leave Cox for 30 to 60 day.
    Can anyone verify this?
    Thank you

    • ColleenD's avatar
      ColleenD
      Moderator
      7 months ago

      iggyaz 

      Thanks for your comments! I'm so sorry to hear your mail transition was difficult and time consuming. It was meant to be a simplified process only requiring you to sign into the Yahoo webmail platform once each account had individually transitioned.
      We certainly don't want to see you go, but as long as all of your Cox mailboxes have been successfully transitioned to the Yahoo mail platform, they will remain active with Yahoo if you maintain the required activity per Yahoo's mail guidelines. Once transitioned the email inboxes are no longer tied to your Cox services or controlled by Cox.
      We really do value your business. If there's anything I can do to help with your account or services, or any other matters please kindly email cox.help@cox.com with your full name, complete street address and the details of your concern. 

  • AndyCapp's avatar
    AndyCapp
    New Contributor II
    4 months ago

    I am trying to connect to my cox email at Yahoo via Outlook and receiving an error that it could not connect to the IMAP server when I try IMAP or POP when I try POP.

    Why???

     

  • Tcox's avatar
    Tcox
    New Contributor III
    4 months ago

    I use Thunderbird and not Outlook, so the dialog you show looks a bit different. 

    The ports, the server names, and encryption method are the same as mine. 

    I also have a box for Authentication Method, which must be set to OAuth2. 

  • RDB_LA's avatar
    RDB_LA
    New Contributor III
    31 days ago

    So I see the question has been asked several times but never really answered. If customers now leave Cox do we retain ownership and access to our email accounts? 

    A simple yes or no is really all that's needed here. If the records have all been transferred to Yahoo and the account there is active will we still be able to use them after I cancel my internet service seeing as after 6 weeks of back and forth with FCC complaints filed Cox still hasn't fixed my service.

    • NicholeC's avatar
      NicholeC
      Moderator
      31 days ago

      Hi RDB_LA,

       

      Once you move to Yahoo, your email is no longer with Cox. It just has the Cox domain. Cancelling services does not impact that. Yahoo will have their own requirements for maintaining your email. I'm  sorry to hear you've been having service issues. Please feel free to create a forums post, if the issue is something the community may be able to advise/troubleshoot on, or email our team at cox.help@cox.com  We'd be glad to assist.

      Thank you. 

      • RDB_LA's avatar
        RDB_LA
        New Contributor III
        31 days ago

        Thanks for the response.

        Thank you for the offer of trying to advise/troubleshoot but there's really no point. I had posted in the forums here over 2 months ago about the issues.

        I've escalated the problem through the FCC to the Office of Regulatory Affairs. I've dealt with several technicians who have confirmed there is an issue, but it remains unresolved at this point and the Escalation Team keeps attempting to close the problem out. I've basically finally run out of patience. Thus after 22+ years of being a Cox customer we're parting ways.