Forum Discussion

ChrisB's avatar
ChrisB
Community Manager
10 months ago

Yahoo Email Transition - Links & Resources

Hi All, We've pulled together a list of the most helpful threads you've posted related to the Cox.net email move to Yahoo. Thanks to our community members for sharing your tips and tricks! Also, ...
email
macmail
outlook
Outlook 365
thunderbrid
Yahoo
NicholeC's avatar
NicholeC
Moderator
12 days ago

Hi RDB_LA,

 

Once you move to Yahoo, your email is no longer with Cox. It just has the Cox domain. Cancelling services does not impact that. Yahoo will have their own requirements for maintaining your email. I'm  sorry to hear you've been having service issues. Please feel free to create a forums post, if the issue is something the community may be able to advise/troubleshoot on, or email our team at cox.help@cox.com  We'd be glad to assist.

Thank you. 

RDB_LA's avatar
RDB_LA
New Contributor III
12 days ago

Thanks for the response.

Thank you for the offer of trying to advise/troubleshoot but there's really no point. I had posted in the forums here over 2 months ago about the issues.

I've escalated the problem through the FCC to the Office of Regulatory Affairs. I've dealt with several technicians who have confirmed there is an issue, but it remains unresolved at this point and the Escalation Team keeps attempting to close the problem out. I've basically finally run out of patience. Thus after 22+ years of being a Cox customer we're parting ways.

  • NicholeC's avatar
    NicholeC
    Moderator
    12 days ago

     

    I'm sorry to hear that. We appreciate you being a long time customer and regret that you're looking at cancelling. We are available to help 24/7, if you want to reach out. I apologize for the trouble you've experienced.