Forum Discussion
Hi RDB_LA,
Once you move to Yahoo, your email is no longer with Cox. It just has the Cox domain. Cancelling services does not impact that. Yahoo will have their own requirements for maintaining your email. I'm sorry to hear you've been having service issues. Please feel free to create a forums post, if the issue is something the community may be able to advise/troubleshoot on, or email our team at cox.help@cox.com We'd be glad to assist.
Thank you.
Thanks for the response.
Thank you for the offer of trying to advise/troubleshoot but there's really no point. I had posted in the forums here over 2 months ago about the issues.
I've escalated the problem through the FCC to the Office of Regulatory Affairs. I've dealt with several technicians who have confirmed there is an issue, but it remains unresolved at this point and the Escalation Team keeps attempting to close the problem out. I've basically finally run out of patience. Thus after 22+ years of being a Cox customer we're parting ways.
- NicholeC11 days agoModerator
I'm sorry to hear that. We appreciate you being a long time customer and regret that you're looking at cancelling. We are available to help 24/7, if you want to reach out. I apologize for the trouble you've experienced.
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