Forum Discussion
Thanks for the response.
Thank you for the offer of trying to advise/troubleshoot but there's really no point. I had posted in the forums here over 2 months ago about the issues.
I've escalated the problem through the FCC to the Office of Regulatory Affairs. I've dealt with several technicians who have confirmed there is an issue, but it remains unresolved at this point and the Escalation Team keeps attempting to close the problem out. I've basically finally run out of patience. Thus after 22+ years of being a Cox customer we're parting ways.
I'm sorry to hear that. We appreciate you being a long time customer and regret that you're looking at cancelling. We are available to help 24/7, if you want to reach out. I apologize for the trouble you've experienced.
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