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Jokes60123's avatar
Jokes60123
New Contributor
6 months ago

Worst customer support in history

Over 2 hours online in a chat with 2 people who can not resolve my issue. Have been "on hold" (waiting with no response) for over 30 minutes now after asking to be transferred to a supervisor. 

How is it that Cox is still in business? 

customer service fail
  • Marinermom3's avatar
    Marinermom3
    New Contributor
    6 months ago

    I just got off chat with Oliver - 1 hour and 20 minutes - and no resolution.  I called and spoke to Edward and he handled everything in less than 5 minutes.  NEVER USE CHAT TO RESOLVE ANYTHING!!!!!