"More likely it just counts all data upstream and downstream without regards", Sadly that's what it seems like. After wasting over an hour on the phone with Tech Support and then Tier2, no resolution. I am told "who told you Contour2 (Cox's wireless cable box) usage doesn't count towards data cap... oh you were given wrong info, etc." TIer 2 even said that using Contour app via mobile device count towards data. And when I referred to the Cox website statement, then she said oh she misunderstood and that using Contour app does not count.
Felicityc- you are right, how can they tell if I am using Contour app on my device to not count it towards my data cap.
So frustrating.
Thanks for the reply DustinP. Yesterday was the first time I learned or was informed of this. Where in the past, I was specifically told that Contour 2 does not uses my data cap allocation. Even yesterday when I called back the second time, the Tech Support person said it did not. When he transferred me to Tier2 to investigate why it is being counted, Tier 2 said it does.
Btw, the link you provided is invalid, shows:
ERROR 403
Hmm...we can't find that page
Then why call it Contour?
Why would anyone rent a streaming device?
