Forum Discussion

mjkearns's avatar
mjkearns
New Contributor
5 years ago

Will Cox remove a tree falling onto thier cable line?

After a recent wind storm a large tree behind my house, in the utility right-of-way, is now falling onto the suspended cable line. I'm concerned that due to the amount of rain we've had softening the ground this tree will fall completely and separate the cable line from the utility pole. Since this tree is in the utility right of way is this an issue that Cox will address?

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III
    5 years ago

    is a power line around it?  power company might be a better option

    • mjkearns's avatar
      mjkearns
      New Contributor
      5 years ago

      Already tried that route. They are only concerned with the top energized line which ends at a utility pole to the right of where ther tree is coming down so it's only affecting the cable. 

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Sounds like a safety hazard.  Put your tax dollars to work and call the city to coordinate.

  • CrystalS's avatar
    CrystalS
    Former Moderator
    5 years ago
    Hello Mike,

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal
    Cox Support Forum Moderator
    • Mike5381's avatar
      Mike5381
      New Contributor III
      5 years ago

      If the tree separates the line, he is definitely going to have technical issues.