Forum Discussion

JordynCW's avatar
JordynCW
New Contributor
5 years ago

Wifi

Can someone help me, I’m having problems with my wifi! It connects but it says connected with no internet! And it will not start to work again. 

  • lgc's avatar
    lgc
    New Contributor
    5 years ago

    I’m experiencing the same issue. Have you been able to resolve?

    • BenS1's avatar
      BenS1
      Former Moderator
      5 years ago
      Hello @LGC, I took a look at your modem, do you have any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you bypass the splitter/amplifier and plug it directly into the wall from the modem?

      Ben S.
      Cox Support Forums Moderator
  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    Hello @JordynCW, I know how frustrating it is when you are not able to get internet via wifi. Are you able to connect your device to the 5GHz network to see if you get a connection?
    Ben S.
    Cox Support Forums Moderator