Forum Discussion

tachyon99's avatar
tachyon99
New Contributor
5 years ago

Wifi Issues

My wifi has been crawling at 3Mbps download even though I pay $89/month for 150Mbps!   I get this strange message saying    "It looks like you are using a modem that is not compatible with My...
Bruce's avatar
Bruce
Honored Contributor III

I had always assumed you had to rent a Panoramic WiFi & DOCSIS for the MyWiFi app.  Do you have your own wireless router?  If so, was the MyWiFI app previously working for you?

I think it's just a "pressure campaign" for customers to rent more stuff from Cox.  Do you need the MyWiFi app?  If so, why?

If you have the 150 Mbps plan (I do), a DOCSIS 3.0 is fine.

tachyon99's avatar
tachyon99
New Contributor
5 years ago

Bruce,

OH!!! So that message doesn't mean anything? Geez. I thought something was wrong. I have my own wifi router and DO NOT plan to use MyWiFi app.

thanks!

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    I understand your problem is low bandwidth, but I wouldn't rely on a Cox app (marketing) for the solution.

    How do you measure 3 Mbps download speed?

    Also, what are the conditions (steady or flashing) and colors of the RECEIVE and LINK lights?

    • tachyon99's avatar
      tachyon99
      New Contributor
      5 years ago

      Bruce,

      Apparently, the slow speed of 3Mbps is only on my phone. My desktop which is connected via direct ethernet cable has speed of 170Mbps. My laptop has good speed of 135Mbps.

      So, it's just my phone has slow speed. Hmm. 

      But late last night, I updated the firmware on my Apple AirPort Extreme! Probably first time since I bought in 2015. Maybe that's why it's faster now?

      But it's hit and miss. I don't want to declare victory until tonight. Sometimes it's fast and sometimes it's soooo sllloooow.

      Let's see. Thanks for you feedback!

      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        Your desktop is getting great bandwidth, so your Cox connectivity and DOCSIS 3.0 are fine.

        Is your laptop also wired?

        Is the Apple AirPort Extreme your primary router?

        Although your router supports 802.11ac with perhaps MIMO, your phone only supports 1 stream.  If you have a lot of wireless devices in your home (thermostats, light bulbs, weight scales, etc), each device is competing for wireless time.  3 Mbps is pretty low but it depends on how many wireless devices you have.

        I also hope the update works.