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spears977's avatar
spears977
New Contributor
21 days ago

Wifi hotspot

WiFi Hotspot frustration

I was able to successfully connect to a Cox WiFi hotspot with no issues until recently , in the middle of the night it kicked me off the hotspot on all my  devices at the same time, and now over the past week, I have not been able to connect to it with any of them. But I have been able to connect to any other Cox hotspot around town 

 

The network, "Cox WiFi," still appears on the list of available networks. It also has three bars, indicating that there is a strong signal. Whenever I click on it to connect, it does not connect. The "waiting wheel" continues to spin.

  • LisaH's avatar
    LisaH
    Moderator
    21 days ago

    Hi spears977. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator