WiFi Disruptions Nightly
In the past few weeks I have lost my TiVo connection as COX doesn't support cable cards for those anymore, so I was forced to Contour and Panaramic WiFi. I will miss the TiVo, but the Contour surprisingly is great, so I'm okay there.
Now for my issue:
I work the overnight shift and need a stable connection on my laptop as I also work from home. This has proved to be difficult as every night I experience extreme packet loss and latency (4000ms ping times occasionally) which keeps kicking me off the VPN forcing me to constantly reconnect. It's frustrating to say the least, but after a few hours the packet loss and latency both disappear so I know something in the area is interfering. My ethernet connected computer doesn't have this issue and it's specifically the wireless connection. I've talked numerous times with tier 1 support who are absolutely useless and they refuse to let me speak to anyone else, so I'm forced to a truck roll every time and of course being daytime there are no issues at the time. Seems to be during prime time when all of this happens.
This is extremely frustrating and I've been a customer of COX for 25+yrs. Since literally nobody will listen or even acknowledge my situation I'm going to start looking into other providers who hopefully won't have this issue, and will at least support my products or at least listen to me as a customer. I do have a wireless setup already, but that and COX Panaramic WiFi have the same issue. I feel like I'm venting to nobody, but I'm tired of the runaround. Thanks for reading.
