blinking means, it's not online. When you moved it to another shelf, were you using the same coax and connection, or a different one?
Same exact connections as before I didn’t change anything
Tmeric ,
Sorry to hear your modem isn't connecting after you moved it. When you checked the connections, did you remove the coax from the modem again to check the pin inside is still straight? (Remove the power before doing this) What about at the wall? I'd also recommend making sure no parts of the coaxial cable are damaged. Please be sure to update us here if you are able to correct the issue but if the modem doesn't sync back up we may need to have someone come out. You can email us at cox.help@cox.com with your name, address, description of the trouble and a link to this thread.
The pin on both ends of coax don’t look damaged or bent. Would it have messed up something if I disconnected and reconnected coax while power was still on? I did that a couple times
blinking means, it's not online.
Are you sure? Blinking amber means offline, but blinking white means a provisioning problem according to here.
