Forum Discussion

TimArnold777's avatar
TimArnold777
New Contributor
5 years ago

Why is the EasyPay sign up page refusing my name and bank routing number?

Tried 4 times (signing out and signing in again) hoping it would fix the EasyPay sign-up portal. But my name on the bank account and the routing number are being refused. What phone number can I talk to an actual person and not be routed through VIRTUAL CHAT, VIRTUAL SUPPORT, ETC.? This issue needs to be resolved or I will become a VIRTUAL CUSTOMER!!!

  • ChrisL's avatar
    ChrisL
    Former Moderator
    5 years ago
    Thanks for reaching out, the purpose of these forums is to discuss technical issues among other peers. For assistance with account specific issues such as these we encourage you to reach out to us directly. Feel free to email us at cox.help@cox.com and we'd be happy to help.

    -Chris