Forum Discussion

William_W's avatar
William_W
New Contributor
3 years ago

WHY IS THE CUSTOMER SERVICE CALL CENTER SO BAD? by far the worst call center experience every time I have to call in.

My free unlimited data promotion ended. I was unaware that it was a part of my plan in the first place. My bill increased by $49.99 for the overage protection, issue is i have never come close to exc...
Bruce's avatar
Bruce
Honored Contributor III
3 years ago

$49.99 per month seems kind of excessive considering Cox would only penalize you $10 for each 50 GB block of data you've went over their data cap of 1280 GB.

Anyway, you should send an email to cox.help@cox.com with your full name and complete address to remove this option.