Why is our internet going down?
Why is our network and internet going down? This is happening several times a day. Cox isn’t saying anything about it. Do they even know? When you check for a network outage, their website says not...
Forum Discussion
Hello there. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. If there is no declared or reported outage in the system, then it sounds like an individual issue that we would need to address. Can you send us an email to Cox.Help@cox.com with your full name and complete address? We would like to investigate this issue for you.
I'm having the same issue in my apartment unit and I just called customer service, nothing was resolved.
Been having issues for the past few months. Rerouted the line in my house and upgraded my router. Service is still poor, very slow internet, and intermittent outages. And because of the upgraded router, I'm paying more. Make me pay more for even crappier service. Thanks, Cox!
