Forum Discussion

MsHayes's avatar
MsHayes
New Contributor
27 days ago

Continued Service Interruptions All through the Month of May

All this month I have been getting service interruptions to my internet service. Cox gave me updated equipment which I installed. Now they tell me they can't active or trouble shoot it because of service transmission issues. They have zero estimation of when it will be corrected. This morning, I can get on the internet but I can't get my wifi to work at all. I'm not well versed in all of this and don't know what to do. Cox is of no help. 

3 Replies

  • HeatherS's avatar
    HeatherS
    Moderator
    27 days ago

    MsHayes, I'm sorry to hear you're experiencing so much trouble with your internet connection lately. The purpose of Cox Forums is to allow customers to discuss technical topics related to Cox residential [Internet] [Cox TV] [Etc] services with other customers. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at CoxHelp, visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. I'll leave this post up for other customers to try and help you but our offer is open as well. If you are in an active outage, that would certainly explain the inability of an agent to activate equipment or troubleshoot with you at this time. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II
      27 days ago

      Why can't you troubleshoot here? Why is that "our" job? Isn't your purpose here to help customers? 4 years and 4 solutions. I think most of these mods are bots. I really do. All the actual employees have quit or been fired.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    27 days ago

    Can you describe the problem in detail, as if talking to a blind person? When the service goes out, just wifi? Anything new this month? Has it happened before?  Does the internet stop working or just slow or packet loss? Do you have a white Panoramic gateway?