MsHayes, I'm sorry to hear you're experiencing so much trouble with your internet connection lately. The purpose of Cox Forums is to allow customers to discuss technical topics related to Cox residential [Internet] [Cox TV] [Etc] services with other customers. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. I'll leave this post up for other customers to try and help you but our offer is open as well. If you are in an active outage, that would certainly explain the inability of an agent to activate equipment or troubleshoot with you at this time.
Why can't you troubleshoot here? Why is that "our" job? Isn't your purpose here to help customers? 4 years and 4 solutions. I think most of these mods are bots. I really do. All the actual employees have quit or been fired.
