Why does your internet go out daily
Why is it every single day for the past 4 years does my Internet go out sometimes it's for an hour around 5am other times from midnight to 6am or longer it never fails. 2 different apartments so diff...
Forum Discussion
Doesn't Cox Business(CB) run on the same HFC network as Cox residential? If so, won't they be effected by the same late night outages? I agree the support for CB is much better but expectations shouldn't be set too high IMO.
The primary difference when it comes to service issues is you get a much better SLA. A SOHO connection may run on the same HFC network as residential but as a business customer you'll be much higher priority in terms of repair.
what ^^^^^^^^^ He said
My point was it won't help with the outages described in OP. You might get better notification, but if a technician is doing late night work it is going to effect Resi and CB customers alike. I know all about CB and SLA. I used to work for CB Tier 2 National Support Center(NSC). However, my knowledge is about 10 years old.
They tend to ensure that business customers are kept online, and IF there is going to be work, they usually contact the business customer to schedule a time that is more convenient for them and will have a lessor impact on their business.
