Forum Discussion
Doesn't Cox Business(CB) run on the same HFC network as Cox residential? If so, won't they be effected by the same late night outages? I agree the support for CB is much better but expectations shouldn't be set too high IMO.
The primary difference when it comes to service issues is you get a much better SLA. A SOHO connection may run on the same HFC network as residential but as a business customer you'll be much higher priority in terms of repair.
- Darkatt2 years agoHonored Contributor
what ^^^^^^^^^ He said
- WiderMouthOpen2 years agoEsteemed Contributor II
My point was it won't help with the outages described in OP. You might get better notification, but if a technician is doing late night work it is going to effect Resi and CB customers alike. I know all about CB and SLA. I used to work for CB Tier 2 National Support Center(NSC). However, my knowledge is about 10 years old.
- Darkatt2 years agoHonored Contributor
They tend to ensure that business customers are kept online, and IF there is going to be work, they usually contact the business customer to schedule a time that is more convenient for them and will have a lessor impact on their business.
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