Why does my internet connection drop daily?
Every few days my internet has a complete outage or I have to reset my modem (sometimes multiple times a day). I have had a tech come out and replace the cable, I have spoke to the techs over the pho...
Forum Discussion
Hi @WishIHadInternet
I completely understand how frustrating it is to have outages and no information about them. I definitely don't want you to leave us. Sounds like we need to further investigate this issue in your area. Please email us at cox.help@cox.com with your full name and address.
Ben S.
Cox Support Forums Moderator
I completely understand how frustrating it is to have outages and no information about them. I definitely don't want you to leave us. Sounds like we need to further investigate this issue in your area. Please email us at cox.help@cox.com with your full name and address.
Ben S.
Cox Support Forums Moderator
I will for sure leave once a competitor comes through. AT&T looked like they were laying cable, but they only offer 1.5 mbps here. Once they get that speed up I am gone. Cox is worthless. I have been on you guys for months close to a year with these issues and you have done nothing. You send a tech out here and he starts drilling and laying cables scattered all over the place (not neat) and jets out the door. Nothing fixed. Not only can I say that among the internet providers, but among all businesses I have ever been a customer to, you would receive the lowest satisfaction rating. Cox has displayed no motivation to help provide the service they are receiving monthly payments for.
- @WishIHadInternet, I recommend sending us an email to cox.help@cox.com so we can review and discuss account specifics. Thanks. -Allan, Cox Support Forums Moderator.
