Why do you need charge customer 100 USD ?
I applied for Cox internet and activated on 10/2 today, but I can't actually connect to WIFI, I did a basic check with customer service but they can't solve my problem. They offered to have an engineer come to the site to fix the problem, but I need to pay 100 USD. I don't think it's reasonable to charge me 100 USD? I think it is not reasonable to charge me 100USD because this is the first time I applied for the service and it is not working. It is their responsibility to help me to solve the problem. I don't understand why there is a charge?