Why do you need charge customer 100 USD ?
I applied for Cox internet and activated on 10/2 today, but I can't actually connect to WIFI, I did a basic check with customer service but they can't solve my problem. They offered to have an engine...
Forum Discussion
Hello, I do understand where you are coming from. If I had to pay a fee when starting a service, it would be surprising to me as well. Now I must inform you that there is a fee when it comes to scheduling techs of $100. This is because the visit is going from a self-install (which is free) to a pro install (which is not free). As well as you are in a 30 day time period from when the account became active or new services were added. The connection at the home falls on the account holder. Cox is not responsible if connection is coming into your home. Cox has no way of knowing if the lines to your home are active damaged or functioning. We can only perform troubleshooting and if that does not work we need to schedule a tech to get connection to your home. If you have further questions or would need help setting up a tech visit, please email us at Cox.Help@cox.com your full name and complete address. Thank you for your time and for choosing Cox support.
