Why do I HAVE to have a service tech?
I have to call multiple times to have Cox reset my modem that they "can't find" because I bought it personally because I could never get theirs to work. When I called today the agent was absolutely r...
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The system isn't new. Been running exactly the same for two years. It is my modem because everyone they ever gave me had more issues then I can count. We've tried different plug ins. And it's been fine until they started running static ip underground in our neighborhood, but instead of cox just saying that is the issue, they are scheduling everyone a tech. The lady even said it was filling up fast in my area ... Possibly because we are all having the same issue. I'm just waiting on my new Internet system to be delivered this week and we will cancel cox. It's been an ongoing issue with them for 9 years and it's not worth my time anymore when another company is able to handle it. The customer service with Cox has always been the worst and I don't want to argue over it.
If you have a new modem, and they cannot see it, AND you have been using the internet at this cable outlet, call Cox tech support, and request escalation to CAG. Have the CAG verify that the cable modem MAC ID is correct. if it is wrong, you will have an unroutable172 IP address.
