Why can't I port forward?
I have the PW7 Panoramic Gateway. I used to have PW6, and port forwarded with no issue, but then the router stopped working, so I had to get a replacement. Now, I just want to forward a single port -...
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Is there really no one that has any idea? I'm seriously considering switching back to At&t over this, I've been given such the run-around for such a simple thing.
try uninstalling the app. then reboot the modem, and then re-install app. Ensure you are logging into the app with the primary Cox ID and pwd. If that doesn't work, you may need to have to call in and speak to someone in CAG, and ask them to "Reprovision the modem". Sometimes when the provisioning is confused, especially after upgrading pano modems, the app doesn't recognize the modem and gets hung up. If after removing the app, rebooting the modem, and re-installing the app, you still cannot get in, then reprovisioning usually does the trick.
I've tried rebooting and reinstalling the app multiple times, but I tried again and it didn't work either. I called, had the modem reprovisioned, and that also doesn't work. I even reinstalled and rebooted for good measure, and still nothing.
As far as I can tell, every other option on the app is working fine. It's just port forwarding. It worries me that 50% of the time the answer seems to be "you can't do it anymore" and I'm just wasting my time.
Hello.
I'm sorry you are still having continued issues with the port forwarding . Have you swapped the PW7 unit to eliminate an equipment issue ? When you have a moment, please send your full name and complete address to Cox.help@cox.com for further assistance.
