Forum Discussion

Natxer's avatar
Natxer
New Contributor
5 years ago

Why can't I get IPv6 on my Arris SBG6700-AC modem/router?

I have an SBG6700-AC Arris modem/router and it is a router that is compatible with Cox. I have talked with customer support multiple times about getting IPv6 activated but I am met with the same answ...
BenS1's avatar
BenS1
Former Moderator
Hi @Natxer,
Because that is a 3rd party modem, we would have to refer you to the manufacturer to set that mode up on your device.

Ben S.
Cox Support Forums Moderator
Natxer's avatar
Natxer
New Contributor
5 years ago

bens1 I just spoke with Arris and they said that this modem is plug and play with IPv6 meaning: once Cox activates it, I should have it. I've been told at least 5 times now that it is activated but I still only show IPv4 on my router. What needs to happen to make sure I can get IPv6?