Forum Discussion

Natxer's avatar
Natxer
New Contributor
4 years ago

Why can't I get IPv6 on my Arris SBG6700-AC modem/router?

I have an SBG6700-AC Arris modem/router and it is a router that is compatible with Cox. I have talked with customer support multiple times about getting IPv6 activated but I am met with the same answ...
BenS1's avatar
BenS1
Former Moderator
4 years ago
Hi @Natxer,
Because that is a 3rd party modem, we would have to refer you to the manufacturer to set that mode up on your device.

Ben S.
Cox Support Forums Moderator
  • Natxer's avatar
    Natxer
    New Contributor
    4 years ago

    bens1 I just spoke with Arris and they said that this modem is plug and play with IPv6 meaning: once Cox activates it, I should have it. I've been told at least 5 times now that it is activated but I still only show IPv4 on my router. What needs to happen to make sure I can get IPv6?