Thank you Gerald Howell --
I'll jump on this thread - you betcha - same issue, same questions, and isn't it funny that I have received the exact same response (which is actually no response) from Cox over the years. Just call me Ditto on all the above.
I have a degree in Information Systems with several certifications (I won't bore you with my entire resume) -- trust me Cox, when I say it's not me, it's you that has a problem .... I have been in this field for .... more than a minute (I cut my teeth on Win95 .. yea) so when I ask you to tell me exactly how I am using my data - which devices, which sites, time of day and the total device per site I KNOW, you can tell me.... I KNOW YOU CAN ..... you just CHOSE NOT to ....because an educated consumer frightens you I suppose. And yet you want us to believe that:
"Cox is committed to an open internet experience for our customers."
GREAT!! Open up the silos that are stuffed to the brim with data and tell us what we want to know - SHOW US your commitment level, we want to believe your words but when your actions do not match your statements .... well...... it's like listening to Charlie Brown's teacher - whaa, whaay, whaa, whaay, whaa, whaay, whaa -- and translated that means... ABSOLUTELY NOTHING .... just a bunch hot air.
My situation is simple... it's just me ... all I have is Internet (Essentials 30) .... I do not own a TV (I cut the cord several years ago) and my cell service is with another company .... 1 human using 1 PC hardwired to ASIS 6141SB Modem ..... I am NOT a gamer either so there's no freaking way I'm going over 1TB of data. But for each 30 day period, there appears 1 day that is an anomaly - every single month I have 1 day that shows my data usage shoots way the heck up almost off the graph and then...... back to normal (what I would consider normal for my data usage). Let's look at this most current period:
From Dec 8 - 16 The highest point on the graph is 17 Gb of data in one 24 hr period.
BUT..... on Dec 17th --- according to Cox I used a whopping 48 Gb of data .... WTFlapjack?? That's the day I would like to have broken down for me please - I'm asking you to itemize my data usage for that 1 day (Dec 17) - I have a right to know and you have an obligation to provide that information to me upon my request.
From Dec 18 - Jan 5, just like the beginning of this charted period, nothing higher than 17 Gb of data used in one day.
I wish I could provide more than one 30 day period as an example but, for reasons only known to Cox ... I can only go back 1 month and see my daily usage charted on the graph.
Something else I do not understand is how come my billing dates are different than what shows for my data usage meter? Shouldn't those dates jive? If the meter is running then how come I'm being billed on 2 different meter cycles?
My billing cycle runs from the 10th through the 9th (i.e. Nov 10 - Dec 9). The dates on the data usage meter run from the 8th through the 7th (i.e. Nov 8 - Dec 7) ....they begin and end differently for reasons that make sense to Cox.... I can only surmise ...... another way that Cox continues to (try) and keep the PAYING public confused.
Please, I am asking you to adjust my billing cycle OR my data usage meter so they will start on the same date for each 30 day period. I have asked so many times in the past and I get one excuse after another - I got tired of asking. It is well within Cox power to start the meter the same day Cox starts my billing cycle - I have faith in you Cox ... please don't tell me "But, but... I can't!"..... YES, you can, how do you know you can't unless you try?
If the city water department can bill me for the exact same dates that my water meter is read then I have all faith in Cox being able to adjust those dates so they are exactly the same --- there's more red-tape in the city government offices -- so if they can do it you can do it Cox -- right?
