And then of course we get the generic response which basically to me says "Aww, gosh! Bless you're heart you are so stupid you don't understand we have this great application that tells you how much data that you use and here is how you monitor you activity." Enough of the **. I work in IT and have for the last 15 years. I understand that ever response anyone is going to get is going to be automated but can't we get some real answers? If you are going to cap my usages and throttle my speeds then I am entitled to not a general overview, where you could have inflated my data the entire month, but a detailed breakdown. I want to know what time the data has been used. Every device has an IP address and I want you to tell me where it is coming from. If you are going to check my data usage then I want every detail about it. Otherwise I'm going to start sending and email or calling or you know what I will just write it down. Every time I lose signal and every moment my data is not running at 300mbps I'm going to make a note. Then at the end of every month before I pay my bill I want to be credited for that time and speed lossed. But I'm not going to give you a full on breakdown. For example:
My bill is due on the 28th and I haven't paid that yet. From the 28th to current I have encountered some issues.
28th of dec - Speeds were below 300mbps for a total of 6hrs
29th of dec - I lost signal several times for a total of 4 hrs downtime and my speed was not at 300mbps for 2hrs
30th of dec - speeds again not at 300mbps for a total of 3hrs and I dropped connections for a total of 1hr
31st of dec - my kids complained several times that netflix was starting and stopping. When I ran a connection test we were under 100mbps and that was for at least 6hrs
1st of Jan - Slow speeds and dropped connections 6hrs
2nd of Jan - Slow speeds and dropped connection 2 hrs
Yeah that's a little detail but I would expect more from cox. If I called in and told an agent what I listed above I would get " Sorry about the inconvenience sometimes data speed and lost of connection is possible. The system is not perfect." But then that also means that your data meter isn't perfect either. Because you only track a daily breakdown we has the consumer can't track you. I used 75GB yesterday. Ok I say you data meter is wrong because no one was home yesterday from 1pm to 10pm but you can't tell me when the data was used so I just have to pay it right?
