Forum Discussion

Brendamc's avatar
Brendamc
New Contributor
4 years ago

Why are my Newsletter Emails now bouncing to all Cox addresses?

I usually have ver few bounces, this month jumped by about 50 - they're mostly Cox.net addresses.  What is going on - these are my customers.

2 Replies

  • Hi Brendamc,

    Are you using a Cox business email account or a Cox residential (personal) email account? Please send us an email to cox.help@cox.com so we can help troubleshoot the issue.

    Please include your contact information and your complete home address, along with a link to your forums message.

    Thank you,

    Mike J.
    Cox Support Forums Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III

    Define the "bounce."  Are you getting SMTP error codes?  Are all the codes the same?