Forum Discussion

Kroehm's avatar
New Contributor
4 years ago

Why am I Paying For More and Getting Less

I am beyond infuriated. I switched from the 150mbps speed, which was very consistent, to the 500mbps speed. Oh I'm sorry, "UP TO 500mbps. Go to check the speed and I'm @ 70mbps??? WTF am I paying more for and getting less? I know they "say up" to but they aren't even meeting the speed at which I upgraded from which was far more stable and steady until I switched to this ridiculous "Panoramic" Modem. Well, COX on day 1 , you are in breach of contract....I will not pay you for an over 3/4 drop in speed. For 4 hours now the speed has remained @ 70mbps.... No Thanks. I need a guaranteed speed not *** guessing games!

1 Reply

  • BenS1's avatar
    Former Moderator
    Hi Kroehm,

    All of your signals on your modem look good. Do you have any traceroutes or pingplots to share, or any polling data from your modem to post?

    Ben S.
    Social Media Support Specialist