Forum Discussion

Herrera2323's avatar
Herrera2323
New Contributor
3 months ago

Why am I getting charge 100$ more on my bill

Hi good morning 

I look at my cox statement for this upcoming bill scheduled on sept 23

And I noticed the bill is for $154 dollars 

when I signed up to join your WiFi plan no one mention a one time payment Of 100 dollars

its really weird because in my last bill i did not have to pay that 

I submitted my payment of 51.24

but I will not be paying the $100 dollar one time credit fee

can I get help with this situation 

 

  • DustinP's avatar
    DustinP
    Moderator
    3 months ago

    Hello Herrera2323,
    I appreciate your concern about a $100 charge and what caused this to happen and wanting it to be addressed as soon as possible. When you have a moment, could you contact us by emailing Cox.Help@cox.com and include your name, complete address, and the URL to this forum comment?