Forum Discussion

WillHarrisInVA's avatar
WillHarrisInVA
New Contributor II
7 years ago

Where's my mail? (Haven't gotten anything in 7+ hours, not even messages I've sent myself)

I haven't gotten any email since 2:10 a.m. ET, which - given that I use this account for work - is highly unusual. To make sure that this wasn't just an unlikely instance of a slow day, I tried sendi...
email messages not received
sfinlv's avatar
sfinlv
New Contributor

I'm having the same problem.  I haven't received emails that my boss sent last Wednesday night (and it's now Friday afternoon).  I hope Cox gets this third-party issue fixed soon.

Becky's avatar
Becky
Moderator
7 years ago
Hi Sfinlv, the issue affecting the other folks on this thread was resolved Thursday evening. If you are missing email that was sent on Wednesday, something else is going on. How do you access your Cox.net email? Do you use Cox Webmail or an email client like Outlook, Thunderbird, or the mail client on a mobile device? -Becky, Cox Support Forums Moderator
  • br1549's avatar
    br1549
    New Contributor
    7 years ago

    I haven't been able to receive my Email all day today. Every time I chose send/receive I get a send/receive error. When I log into Cox my Email is there. The error message basically says unable to contact the server. This problem is on both my laptop and my desktop. I have tried rebooting and that doesn't help.

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi Br1549, since you are able to send and receive using Webmail, we need to review your email account settings on your laptop and desktop. What mail program do you use on each computer? -Becky, Cox Support Forums Moderator