Where did guest network feature go?
I have a TG1628 Panoramic router and last night the software was updated from Arris to COX branded interface. Now there are no options for guest wifi networks.
Why were those removed? I liked havin...
Forum Discussion
I just had Cox tech out here because this issue is clearly not been documented for your Tier I or Tier II support team. We have been using the Guest Wifi feature for over a year for our AirBnB guests. Abruptly found out that the feature just disappeared when our guest showed up Friday night and the Guest Wifi we had setup was no longer discoverable or able to be configured from the our Cox Account. Thanks for letting your customers know and waiting at least 3 hours of my weekend working with your support staff who have no idea what is going on. I had to pull up this Forum blog to show to the onsite tech.
KevinM2 - you should also have your team check out why Mac users using Safari or Google Chrome can no longer save changes in Advanced Network settings. Only browser that appears to work is Internet Explorer which is pretty difficult for Mac users.
- Hi Immonator, we cannot apologize enough for the ongoing issues with the Guest Network. We are actively investigating this now. -Kevin M. Cox Support Forum Moderator
Same thing here around fri I couldn't connect to my internet. as of today Monday I have noticed both of my network passwords were changed and I cannot change them back, creating downstream problems. Both guest networks are gone. Two phone calls and an hour later I am pretty much told I have to live with it. Camera hasn't worked in months. No problems for over a year. $225/mo great customer service. We can see what ATT has to say
AND 25 DAYS LATER AND THE REPS STILL DONT KNOW ABOUT IT!!!!!!!!!!!
Hello, I appreciate your patience as I researched this further. Once the Panoramic 3.0 modems experience the latest Firmware update, the Guest Network is no longer available. However, the modem can now be used with our new Cox Panoramic WiFi app, http://bit.ly/2KArX29. We sincerely apologize for the inconveniences caused. -Kevin M. Cox Support Forum Moderator
