Forum Discussion

KBSTATS's avatar
KBSTATS
New Contributor
4 years ago

WHEN IS SERVICE UPDATE OUTAGE?

Recently I received a card in the mail saying that Cox was going to be doing a service update in our neighborhood and internet would be out for a short time. It stated that I would get a door hanger notice in 2 weeks. It seems that was 3 weeks ago. I was on vacation, has this work been done? If not, when will it be ????

1 Reply

  • SharonL's avatar
    SharonL
    Former Moderator
    Hello, thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. -Sharon