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Ben_from_tempe's avatar
Ben_from_tempe
New Contributor
7 years ago

When I am and my neighbor go online - my connection time goes down

When I am and my neighbor go online - my connection time goes down to the extent that google cuts me off - even my internet speed is the same!
Is cox bundling neighbors to use same bandwidth as oppose to independent bandwidth? Does someone has the same problem? My modem is Cisco and is recommended up to 100 Mb. I use less!

  • ColleenD's avatar
    ColleenD
    Moderator
    7 years ago
    Ben,

    When your connection drops are all devices connected to your Cox service affected? Do the lights on your modem going out? Please share any error messages you see when having trouble.

    ColleenD. Cox Support Forums Moderator