When u read forum info fm cox they make it perfectly clear of course that it is only for cox users to help cox users. Their only involvement is to monitor posts to not say negative stuff bout cox. I know I know... I'm already thinkin what yur thinkin. Lol the rules!! Oh my oh my u cannot ever post anything negative as this is a pleasant experience for cox users. Lol n u will be banned fm forum. I'm having same issues as u 10 hours in chats n 3 techs later. N I get a different response on every chat n tech interaction. No help. I've been with cox for 30 years. Notmal sorry. Good luck
