Forum Discussion
I have the same problem since 5/21. Everything goes to spam. Cox said they are working on it but I have not seen any results. They just did a test and it went to email, but everything else minutes later went to spam. It has to do with the new email platform. I have a "blocklist" that is showing up under settings and was told if I give them my password they can fix it. That was 5 days ago -- still not fixed. Tech help has been rude and said if I sign up for assistance at $10 a month I can speak direct with tech. REALLY?????
I had the same problem. Hadn’t received any emails since 5/29. I opened a ticket with Cox and nothing. I finally took a look at my email settings and someone had hacked my account and enabled Auto Forward. My emails have been being forwarded to a gmail account. Check that setting hasn’t been enabled.
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