Forum Discussion

chandlercopleyp's avatar
chandlercopleyp
New Contributor
5 years ago

What happens if I exceed my data usage before the 15th of May, but my billing cycle doesn't end until June 4th?

With the billing paused for excessive data until 5/15/20.  My billing cycle ends 5/4/20  Am I on the normal plan 5/4/20 to 5/15/20 or does the data get reset to my limit? If I'm over my data for th...
nonymou's avatar
nonymou
New Contributor III

My data usage cycle ends on May 9th. Does my unlimited usage until May 16th end up counting against the next data cycle making me pay for overage? Knowing Cox ?

LisaH's avatar
LisaH
Moderator
5 years ago
Hi Nonymouc. We have not been given any further information regarding what is going to happen with overages if customers are in the middle of a data cycle. - Lisa, Cox Support Forums Moderator