Forum Discussion

otterbay's avatar
otterbay
Contributor
7 years ago

What does Cox use to measure internet data usage? Seems to be over-estimating

As a test to whether it's better to use TiVo and record TV shows, or use streaming service via Cox and our internet data, I found a discrepancy of at least one gigabyte (1gb) per day, sometimes more....
Becky's avatar
Becky
Moderator
Hi Otterbay, the Cox Data Usage Meter has been tested for accuracy by Netforecast, an independent third party. For more on data usage and Netforecast, visit www.cox.com/.../data-usage-and-cox-services.html. -Becky, Cox Support Forums Moderator
otterbay's avatar
otterbay
Contributor
7 years ago

Thanks for the info.  Your CSR’s tell people that Cox only counts download data, but this pdf article suggests Cox counts BOTH download AND upload data.  Which is the truth?

  • BrianM's avatar
    BrianM
    Moderator
    7 years ago
    It covers both download and upload.

    Brian
    Cox Support Forum Moderator
    • otterbay's avatar
      otterbay
      Contributor
      7 years ago

      ah, you may want to pass that along to your CSR's - as they ALL answered "Download only".  Is there any way to contact Netforecast for an independent opinion?