Forum Discussion

otterbay's avatar
otterbay
Contributor
7 years ago

What does Cox use to measure internet data usage? Seems to be over-estimating

As a test to whether it's better to use TiVo and record TV shows, or use streaming service via Cox and our internet data, I found a discrepancy of at least one gigabyte (1gb) per day, sometimes more....
Becky's avatar
Becky
Moderator
7 years ago
Hi Otterbay, the Cox Data Usage Meter has been tested for accuracy by Netforecast, an independent third party. For more on data usage and Netforecast, visit www.cox.com/.../data-usage-and-cox-services.html. -Becky, Cox Support Forums Moderator
  • otterbay's avatar
    otterbay
    Contributor
    7 years ago

    Thanks for the info.  Your CSR’s tell people that Cox only counts download data, but this pdf article suggests Cox counts BOTH download AND upload data.  Which is the truth?

    • BrianM's avatar
      BrianM
      Moderator
      7 years ago
      It covers both download and upload.

      Brian
      Cox Support Forum Moderator
      • otterbay's avatar
        otterbay
        Contributor
        7 years ago

        ah, you may want to pass that along to your CSR's - as they ALL answered "Download only".  Is there any way to contact Netforecast for an independent opinion?