Forum Discussion

ekhawaii's avatar
ekhawaii
Contributor
6 years ago

What does COX do when they "Upgrade" the download speed to my Internet? Also, I see speed test variations when going to different test locations..could this be the reason users are complaining about not reaching their expected speeds?

I recently received an email saying Cox increased my internet speed. I have Premier connection, and my account indicates up to 200Mbps download.  My question is, what does Cox actually do to increase...
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
@ekhawaii Hello, once the modem is power-cycled, it should start receiving the speeds your account is provisioned for. To put it simply, our system has a code assigned to the specific speed, which is then pushed through our network. Here's some additional information on how to understand speed test results, http://bit.ly/2KCaWVh. Third-party speed tests conducted off of the Cox network may not provide the most accurate representation of performance on the Cox network. The results from some third-party speed tests are more reliable than others and reliability can vary from location-to-location. The speed test infrastructure is made up of hardware, software, and network capacity, which can vary for a single provider.

we recommend using the Internet Speed Check Tool available here, http://bit.ly/2VsdGbX. -Kevin M. Cox Support Forum Moderator
ekhawaii's avatar
ekhawaii
Contributor
6 years ago

Thanks KevinM2 and Cox for the upgrade.  As I posted in another thread, my before and after modem reset went from 180+ to 218 using the Cox Speed test.  Not bad for a wired system.

My original question was what did Cox do to increase the speed.  Was it a hardware tweak or something software related on your end...since nothing change on my side.  What's for the future?

I do see differences in speed test utilities, and some actually concurred with your numbers or even better.  Too bad users are having issues.  Maybe the modem speed procedure that CurtB outlined in the other thread will allow users to view their max Speed of the modem.  This will have a major issue when trying to get > 100Mbps speed test result.

  • CurtB's avatar
    CurtB
    Honored Contributor
    6 years ago

    Thanks, ekhawaii.  The procedure you referenced in the other thread is a check to verify that the Network Interface Card (NIC) inside the computer (past the modem) is adequate to handle speeds in excess of 100 Mbps.  It's a way for someone with an older computer to verify that it's capable of obtaining the increased speeds that Cox is pushing to their modem. 

  • BrianM's avatar
    BrianM
    Moderator
    6 years ago
    @ekhawaii This would be considered a software upgrade (although over the years the hardware on our network has been upgraded to allow for faster speeds).

    Brian
    Cox Support Forum Moderator