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jangel58's avatar
jangel58
New Contributor
5 months ago

What am I paying for?

For the past month, but especially the past 2 weeks, I keep losing my internet. Go through ALL the steps the online tech says to do & still don't get wifi. Finally got a newer modem. Thought this would fix it. Nope. Cox was working on an outage for 2 days. Still the same issue. My son needs the wifi for school. This is ridiculous to have to pay for so.ethi g that doesn't work half the time

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  • Hello, I am terribly sorry to hear that you continue to have internet trouble. My children do school at home as well so I understand the urgency to to have it working consistently. I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com