Forum Discussion

Stephen_M's avatar
Stephen_M
New Contributor
8 years ago

"We've increased your download speed from 50 Mbps to 100 Mbps."

That is what the email from residential@email.cox.com on 3/9/18 said. My billing page still shows I'm paying for Cox High Speed Internet Preferred Up to 50 Mbps download and this is my latest w...
ColleenD's avatar
ColleenD
Moderator
8 years ago
Stephen M,

I was able to locate your account using your forums credentials. Your modem has the 100 Meg speed correctly assigned to it. Are you using a router? Please log in to http://bit.ly/Cox-Speed-Test and run a test with a wired device.