Forum Discussion

Neil_Terrebonne's avatar
Neil_Terrebonne
New Contributor
5 years ago

Well so much for Cox saying they Was Not going to disconnect anyone, they Lied

So Cox said they would not be disconnecting any ones service due to the COVID 19, well so much for that, they just disconnected my service 

8 Replies

  • This is not an automatic process unfortunately, customers must inform us if they are impacted by the Covid-19 situation (and be in a past-due status first) and we can look into an extension. Our receivables team that is handling this can be reached at 844-221-3926. - Brian
    • cari1624's avatar
      cari1624
      New Contributor

      I got disconnected twice! It was all over the news that you wouldnt disconnect giving people false security. Than when they get cut off while thinkng they are ok, yall charge $50 in fees- I am makng a complant with the FCC and the attorney general

      • LisaH's avatar
        LisaH
        Moderator
        Hi, Cari1624. If you’re impacted and are unable to make a payment by your due date, log in to My Account on Cox.com or reach out to our customer service representatives through text, phone or chat for options.

        Ask about Promise to Pay and Promise to Pay with Extension options which will limit late payment reminders or give you more time to pay without worrying about the interruption to your Cox services.

        To review your options, sign in to My Account and review the My Bill card. If you see the message, "Can’t pay today? Request help here," click through to visit the Payment Arrangement Options page. There, you’ll see options to schedule a future payment beyond your current due date or request additional time to make a payment later. Follow the remaining two steps for either option to complete your payment arrangement online.

        If you do not see the 'Can’t pay today?' options in My Account, please call 1-844-221-3930 to speak with a special team representative Monday through Friday. To text a representative, type 54512 on your mobile phone or visit www.cox.com/chat for support at any time. Additionally, representatives are also available in our Cox retail stores. To find a retail location, visit www.cox.com/retail. - Lisa, Cox Support Forums Moderator
  • bearone2's avatar
    bearone2
    Contributor III

    ii you're disconnected, how are you logging into the forum??

    • DannyS's avatar
      DannyS
      Moderator
      With the ongoing Coronavirus crisis, we don’t want our customers who are impacted to worry about losing their Cox services. If you’re impacted and are unable to make a payment by your due date, log in to My Account on Cox.com or reach out to our customer service representatives through text, phone or chat for options.

      Ask about Promise to Pay and Promise to Pay with Extension options which will limit late payment reminders or give you more time to pay without worrying about the interruption to your Cox services.

      To review your options, sign in to My Account and review the My Bill card. If you see the message, "Can’t pay today? Request help here," click through to visit the Payment Arrangement Options page. There, you’ll see options to schedule a future payment beyond your current due date or request additional time to make a payment later. Follow the remaining two steps for either option to complete your payment arrangement online.

      If you do not see the 'Can’t pay today?' options in My Account, please call 1-844-221-3930 to speak with a special team representative Monday through Friday. To text a representative, type 54512 on your mobile phone or visit www.cox.com/chat for support at any time. Additionally, representatives are also available in our Cox retail stores. To find a retail location, visit www.cox.com/retail.
      • Neil_Terrebonne's avatar
        Neil_Terrebonne
        New Contributor

        I did and cant make the payment, they are not willing to work with me so i will file a complaint with the FCC