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breakingbad920's avatar
breakingbad920
New Contributor III
3 years ago

Weird downstream

So my internet has been up and down a lot lately and when I login to check the modem signal. here is what I got:

Downstream
 Channel Bonding Value
Index
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
29
159
Lock Status
Locked
Locked
Frequency
1975511544
300000000
SNR
NA
NA
Power Level
NA
NA
Modulation
OFDM
OFDM

Index
1
2
3
4
5
Lock Status
Locked
Locked
Locked
Locked
Locked
Frequency
17 MHz
24 MHz
30 MHz
36 MHz
12 MHz
Symbol Rate
5120
5120
5120
5120
2560
Power Level
46.5 dBmV
47.0 dBmV
47.5 dBmV
47.3 dBmV
44.3 dBmV
Modulation
QAM
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA
ATDMA

Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Unerrored Codewords
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Correctable Codewords
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Uncorrectable Codewords
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

Does anybody know if this is normal?

2 Replies

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  • BenS1's avatar
    BenS1
    Former Moderator
    3 years ago
    Hi @Breakingbad920

    I took a look at your modem and the RX levels on your DS channels are out of range. Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your modem? If so can you please bypass any splitters/amplifiers and plug it directly into the wall from the modem?

    Ben S.
    Cox Support Forums Moderator