Forum Discussion

Doglovercoxtole's avatar
New Contributor
4 years ago

Weekly (if not more) service outages in AZ

I've always hated cox, but now forced to use it in our new residential area. Why is there always a service outage at least once a week that causes our internet to go down? Without fail, there's an outage for a few hours 1-2 times a week. If it's a planned outage, why not do it in the middle of the night when most people are sleeping, and not during the day when we have work?  Why am I paying for a service that gives me no service 1-2 days/week?

1 Reply

  • BenS1's avatar
    Former Moderator
    Hi @Doglovercoxtolerator,

    We definitely understand how frustrating it is to have outages and not have information on when relief will come. Please email us at with your full name and address. And we can investigate what is happening.

    Ben S.
    Cox Support Forums Moderator