I constantly have trouble logging into webmail.west.cox.net. I have to log into webmail.east.cox.net. If anybody else has this same problem, you might try what I just suggested. It's so frustrating. Cox doesn't really care. I also have random dropping of internet connectivity which requires a full modem/router reset. I hope that another provider with better service and equipment avails themselves to the Phoenix area in the future. Centurylink wasn't any better.